At DearMeltz Candles, each candle is hand-poured with care. We want you to love your purchase, but if something goes wrong, here’s how we handle returns :
✅ Returns & Exchanges
- We accept returns only for damaged or defective products.
- To be eligible, please contact us within 48 hours of delivery with an unboxing video/photo proof.
- The product must be unused and in its original packaging.
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Due to the fragile and consumable nature of candles, we do not accept returns for:
- Change of mind / personal preference (e.g., fragrance, color)
- Products that have been used or partially burned
🚚 Shipping Costs
- If the return is due to damage/defect, we cover the return shipping.
- If returned for any other reason, customer bears shipping charges (only if approved).
📩 How to Request a Return
- Email us at dearmeltzbyveda@gmail.com or WhatsApp +91-8976133813
- Share your order number, issue details, and photos/videos
- Our team will review and get back within 24–48 hours